Greeting and disclaimer settings were moved from the Agent page to Voice Configuration as part of the channels reorganization. This separates channel-specific settings from shared agent configuration.
Voice greeting
Configure what your agent says when a call begins.The first thing your agent says when answering a call.Example: “Thank you for calling. How can I help you today?”
Voice disclaimer
Configure a disclaimer message that plays at the start of calls.A message informing callers about call recording or other legal requirements.Example: “This call may be recorded for quality and training purposes.”
You can use a separate voice for the disclaimer to distinguish it from the main assistant voice. Configure this in Agent Voice.
Call handling settings
Additional settings that affect how calls are handled:- Silence timeout - How long to wait during silence before prompting the caller
- Max call duration - Maximum length of a call before automatic termination
- End of call behavior - What happens when a call ends (e.g., trigger CSAT survey)
Environment behavior
Voice configuration follows the same branching behavior as other channel settings:- Make changes in Sandbox for testing
- Promote to Pre-release for UAT
- Deploy to Live for production
Related pages
- Agent Voice - Configure voice selection and settings
- Response control - Control response timing and behavior
- Audio management - Manage audio files and prompts
- Chat configuration - Configure the chat channel equivalent