Greeting and disclaimer settings are now in Voice Configuration, separate from shared agent configuration.
Model selection
Select the language model that powers your voice agent.Choose the LLM for voice conversations. All available models are listed here, including PolyAI’s Raven models.
Voice greeting
Configure what your agent says when a call begins.The first thing your agent says when answering a call.Example: “Thank you for calling. How can I help you today?”
Voice disclaimer
Configure a disclaimer message that plays at the start of calls.A message informing callers about call recording or other legal requirements.Example: “This call may be recorded for quality and training purposes.”
You can use a separate voice for the disclaimer to distinguish it from the main assistant voice. Configure this in Agent Voice.
Call handling settings
Additional settings that affect how calls are handled:- Silence timeout - How long to wait during silence before prompting the caller
- Max call duration - Maximum length of a call before automatic termination
- End of call behavior - What happens when a call ends (e.g., trigger CSAT survey)
Environment behavior
Voice configuration follows the same branching behavior as other channel settings:- Make changes in Sandbox for testing
- Promote to Pre-release for UAT
- Deploy to Live for production
Related pages
- Agent Voice - Configure voice selection and settings
- Response control - Control response timing and behavior
- Audio management - Manage audio files and prompts
- Chat configuration - Configure the chat channel equivalent