Custom dashboards are tailored to enterprise-specific needs, providing unique insights into agent performance and business outcomes. These dashboards are built to reflect the KPIs and metrics most critical to each client. dashboard-1

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Example metrics

  • Containment rate: Measures the percentage of queries resolved by the agent without escalation or handoff.
  • Booking performance: Tracks success rates for booking-related interactions.
  • Call resolution information: Analyzes call outcomes and provides resolution details.
  • Call flows and outcomes: Maps customer journeys to evaluate interaction efficiency.