What custom dashboards include
Custom dashboards can track any combination of metrics relevant to your use case. Common examples include:| Metric | Description |
|---|---|
| Containment rate | Percentage of queries resolved by the agent without escalation or handoff |
| Booking performance | Success rates, conversion funnels, and failure reasons for booking interactions |
| Call resolution breakdown | Categorized call outcomes (resolved, transferred, abandoned) with drill-down capability |
| Call flows and outcomes | Visual maps of customer journeys showing which paths lead to successful resolution |
| Revenue impact | Bookings completed, upsells, or payments processed by the agent |
| Custom function metrics | Performance data from your specific functions and integrations |
Dashboard platform
Custom dashboards are powered by Amazon Quick (formerly Amazon QuickSight) and are embedded directly in Agent Studio. You access them through the Studio interface – no separate login or external tool is required.How to get a custom dashboard
Custom dashboards are available to enterprise customers. Contact your PolyAI account manager to:- Define the KPIs and metrics you want to track.
- PolyAI designs and builds the dashboard based on your requirements.
- Review and iterate on the design in your Sandbox environment.
- Deploy the dashboard for your team.
Related pages
Standard dashboard
Out-of-the-box performance monitoring for all customers.
Metrics
Define custom metrics that power custom dashboard widgets.
Smart Analyst
Query conversation data with natural language for ad-hoc analysis.