What custom dashboards include
Custom dashboards can track any combination of metrics relevant to your use case. Common examples include:| Metric | Description |
|---|---|
| Containment rate | Percentage of queries resolved by the agent without escalation or handoff |
| Booking performance | Success rates, conversion funnels, and failure reasons for booking interactions |
| Call resolution breakdown | Categorized call outcomes (resolved, transferred, abandoned) with drill-down capability |
| Call flows and outcomes | Visual maps of customer journeys showing which paths lead to successful resolution |
| Revenue impact | Bookings completed, upsells, or payments processed by the agent |
| Custom function metrics | Performance data from your specific functions and integrations |
Dashboard platform
Custom dashboards are powered by Amazon Quick (formerly Amazon QuickSight) and are embedded directly in Agent Studio. You access them through the Studio interface — no separate login or external tool is required.If your dashboards were previously built on Luzmo, PolyAI is migrating them to Amazon Quick. This transition does not affect how you access or interact with your dashboards in Agent Studio. Contact your PolyAI account manager if you have questions about your dashboard migration timeline.
How to get a custom dashboard
Custom dashboards are available to enterprise customers. Contact your PolyAI account manager to:- Define the KPIs and metrics you want to track.
- PolyAI designs and builds the dashboard based on your requirements.
- Review and iterate on the design in your Sandbox environment.
- Deploy the dashboard for your team.
Related pages
Standard dashboard
Out-of-the-box performance monitoring for all customers.
Metrics
Define custom metrics that power custom dashboard widgets.
Smart Analyst
Query conversation data with natural language for ad-hoc analysis.