This feature is currently in Beta.
smart-analyst Smart Analyst is a conversational tool that uses AI to analyze a random sample of calls from the past day. It allows you to ask natural questions about agent usage, uncovering behavior patterns and surfacing performance insights. This feature is currently in open beta. Contact your PolyAI representative to request access.

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Overview

Smart Analyst appears as a chatbot inside Studio. It reviews a sample of calls from the past 24 hours and provides instant answers to your questions. You can explore conversation data conversationally — without needing to write SQL or wait on a data team. Example queries include:
  • How long are my calls on average?
  • Which intents failed yesterday?
  • What’s the most common escalation reason?

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How it works

1

Open the Smart Analyst page

Navigate to Smart Analyst in the Studio sidebar. The interface opens with a chat window and a summary of the latest available data.
2

Ask a question

Type a question into the chat. The system reviews call transcripts and metadata from the previous day’s calls to generate a response.
3

Explore further

You can ask follow-up questions or change topics. Smart Analyst understands context and will continue the conversation based on what you’ve already asked.
4

Review insights

Use Smart Analyst to uncover patterns, identify failure points, and track agent performance without writing queries.
To enable Smart Analyst or discuss use cases, reach out to your PolyAI contact.