No coding required to start. Level 1 is designed for anyone. Levels 2 and 3 introduce more advanced concepts, including Python functions and code-driven flows.
What is PolyAcademy?
PolyAcademy is a free, self-paced learning program built into the PolyAI documentation. It’s structured into three levels that progressively build on each other:Level 1: Build your first agent
Go from a blank project to a working voice agent in about 30 minutes. You’ll configure a personality, teach it to answer questions, choose a voice, and learn to test safely.No code required.
Level 2: Make it smarter
Add multi-turn topics, connect functions to APIs, fine-tune how your agent speaks, and use diagnostics to understand what’s happening under the hood.
Level 3: Production polish
Structure code for maintainability, build reliable multi-step flows, write natural-sounding speech, and polish the voice experience for real users.
Who is it for?
PolyAcademy is designed for anyone who works with Agent Studio:- New users looking for a guided introduction
- Agent designers who want to deepen their skills
- Developers learning to extend agents with code
- Project managers who want to understand how agents are built
How lessons work
Every PolyAcademy lesson follows the same structure, so you always know what to expect:What you’ll build
By the time you complete all three levels, you’ll have built an agent that:- Answers real questions with configured knowledge topics
- Speaks with a voice and personality you’ve chosen
- Handles multi-turn conversations with actions like SMS and handoffs
- Runs Python functions that connect to external systems
- Uses flows for structured, multi-step interactions
- Is safely versioned and promoted across environments
Start learning
Start Level 1
Build your first working agent — the best place to begin
Browse all levels
See the full PolyAcademy curriculum and pick your starting point