Use the Conversations feature in the PolyAI Agent Studio to monitor and analyze customer interactions with PolyAI voice agents. This tool gives contact center managers a centralized interface to review calls, ensuring quality assurance, tracking performance, and refining the agent’s responses.

​

Explore key features:

• Conversation review: Detailed call insight and summaries of individual calls.
• Annotations: Highlight and tag issues for improvement.
• Conversation diagnosis: Analyze flows, function calls, and topic citations.