Overview

Use the Conversations feature in the PolyAI platform to monitor and analyze customer interactions with PolyAI voice assistants. This tool gives contact center managers a centralized interface to review calls, ensuring quality assurance, tracking performance, and refining the assistant’s responses.

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Explore key features:

• Conversation review: Detailed call insight and summaries of individual calls.
• Annotations: Highlight and tag issues for improvement.
• Conversation diagnosis: Analyze flows, function calls, and topic citations.