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Dashboards give you a visual overview of how your agent is performing across call volume, containment, safety, and business-specific KPIs. Use them to spot trends, identify problems, and measure the impact of changes over time. home-dashboard
For quick workflows using dashboards, see QA and analytics. For in-depth performance analysis, see Performance monitoring.

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Smart Analyst integration

The Generate insights and Create analysis buttons on each chart open Smart Analyst with a pre-populated prompt based on that chart’s data. Use these to go from a trend you’ve spotted to a natural-language investigation in one click — no need to write a query from scratch.

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When to use each dashboard

DashboardBest forKey metrics
StandardDay-to-day performance monitoringContainment rate, call volume, average duration, call outcome breakdowns (contained, handoff, abandoned, error).
SafetyCompliance audits and risk monitoringFlagged conversations, caller risk levels, content category breakdowns (hate, self-harm, violence). Includes filter configuration.
CustomBusiness-specific KPIs (enterprise)Any metric tailored to your use case — booking conversions, revenue impact, custom function metrics. Built with your PolyAI account team.
Start with Standard for overall agent health. Add Safety to your regular review cycle if you handle sensitive content or have compliance requirements. Request Custom dashboards when you need metrics tied to specific business outcomes.

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Dashboard types

Standard

Track call volumes, containment rates, average duration, function usage, and SMS metrics across your agent.

Safety

Monitor flagged conversations, risky user utterances, and the performance of content safety filters.

Custom

Enterprise dashboards tailored to your specific KPIs and business outcomes.
Last modified on March 31, 2026