For quick workflows using dashboards, see QA and analytics. For in-depth performance analysis, see Performance monitoring.
Smart Analyst integration
Each chart has Generate insights and Create analysis buttons that open Smart Analyst with a pre-populated prompt based on that chart’s data.When to use each dashboard
| Dashboard | Best for | Key metrics |
|---|---|---|
| Standard | Day-to-day performance monitoring | Containment rate, call volume, average duration, call outcome breakdowns (contained, handoff, abandoned, error). |
| Safety | Compliance audits and risk monitoring | Flagged conversations, caller risk levels, content category breakdowns (hate, self-harm, violence). Includes filter configuration. |
| Custom | Business-specific KPIs (enterprise) | Any metric tailored to your use case – booking conversions, revenue impact, custom function metrics. Built with your PolyAI account team. |
Dashboard types
Standard
Track call volumes, containment rates, average duration, function usage, and SMS metrics across your agent.
Safety
Monitor flagged conversations, risky user utterances, and the performance of content safety filters.
Custom
Enterprise dashboards tailored to your specific KPIs and business outcomes.
Related pages
Conversations
Drill into individual calls behind your dashboard metrics
Smart Analyst
Investigate trends with natural-language queries
Custom metrics
Define the metrics that power your dashboards