Watch the tour
A quick walkthrough of the new layout, the top toolbar, and where things have moved.What’s different
Related settings are now grouped together, so you spend less time jumping between sections. The sidebar goes from 29 pages down to 16, and the old Build, Channels, and Configure groups have been replaced with sections that match the task at hand.The new top-level sections
| Section | What it contains |
|---|---|
| Home | Studio Assistant, our natural-language builder. Describe what you want to do in plain language and it does the work for you. |
| Analytics | View your KPIs and manage custom metrics. |
| Conversations | Browse the full history of your conversations, with PolyScores, search and filtering. |
| Custom Dashboards | Build, manage and view custom dashboards. |
| Knowledge | Manage your agent’s knowledge base, including FAQs, external sources and variants. |
| Flows | Create and manage flows for structured, step-by-step user journeys (e.g. ID&V). |
| Tools | Create and manage the tools your agent can use. |
| Testing | Create, manage and run simulation tests across all channels. |
| Voice | Manage all your voice settings. |
| Messaging | Manage all your messaging channel settings (e.g. webchat, SMS, email etc.). |
| Integrations | Set up and manage your integrations across app integrations, APIs and MCP connections. |
| Deployments | Manage deployments, view deployment history and run A/B tests. |
| Widgets | Create, manage and deploy your widgets across channels and surfaces. |
| Account | Manage your account settings. |
Where common features moved
If you have muscle memory for the old sidebar, this is where to look now:Agent persona and rules
Agent persona and rules
Was: Build > Agent
Now: Behavior > General
Knowledge topics (FAQs)
Knowledge topics (FAQs)
Was: Build > Knowledge > FAQs
Now: Knowledge > FAQs. External sources are under Knowledge > Sources (formerly “Connected Knowledge”).
Variants
Variants
Was: Build > Variants
Now: Knowledge > Variants
Voice settings
Voice settings
Was: Channels > Voice > Voice configuration, Audio management, Response control, Speech recognition
Now: All under Voice. Common settings are at the top; less-used options are under Voice > Advanced.
Call handoffs
Call handoffs
Was: Build > Call handoffs
Now: Voice > Handoffs
Phone numbers and telephony
Phone numbers and telephony
Was: Configure > Numbers
Now: Voice > Numbers
SMS / message templates
SMS / message templates
Was: Build > SMS
Now: Voice > Message templates. SMS templates sit under Voice because they’re usually triggered from voice handoffs and follow-ups.
Testing
Testing
Was: Build > Test suite
Now: Testing — a dedicated top-level section with Tests (the test list) and Test runs (run history).
Behavior advanced settings
Behavior advanced settings
Was: Various places under Configure > General and Channels > Voice configuration
Now: Behind the Advanced settings button in Behavior. Includes safety filters, phrase filters, and runtime configuration.
Real-time configuration
Real-time configuration
Was: Build > Real-time configuration / Configuration builder
Now: Real-time config. The schema and data tabs are unchanged.
Smart Analyst
Smart Analyst
Was: Analytics > Smart Analyst (standalone top-level page)
Now: Part of Studio Assistant. Same questions, same answers — just open Studio Assistant and ask. See Smart Analyst.
KPIs and post-call reporting
KPIs and post-call reporting
Was: Configure > Metrics, Configure > Post-call reporting
Now: Analytics > KPIs and Analytics > Post-call reporting
Dashboards
Dashboards
Was: Configure > Dashboards
Now: Analytics > Dashboards
API integrations
API integrations
Was: Configure > APIs
Now: Integrations > API integrations
Project settings, users, API keys
Project settings, users, API keys
Was: Configure > General, User management, API keys
Now: All under Account
Recordings, transcripts, exports
Recordings, transcripts, exports
Was: Configure > Call data
Now: Settings > Call data
Removed
- Agent Analysis — per-call diagnosis is now in Conversations > Diagnosis; aggregate trends are in Dashboards and Smart Analyst.
- Project history — version history and diffs are now on the Deployments page. See Compare versions.
- Luzmo dashboards — replaced by Standard, Safety, and Custom dashboards.
- Add/view numbers — removed from the toolbar. Manage numbers under Voice > Numbers.
Old URLs still work
Every page in the old sidebar redirects to its new location, so existing bookmarks, links in old emails, and links in your help-desk macros continue to work. You don’t need to update anything urgently.Reverting (temporary)
If you need the old sidebar while you migrate internal docs or run training:- Open your profile menu (top-right).
- Toggle Use previous navigation.
Questions?
- Open Studio Assistant and ask “where do I find …?” — it’ll point you to the right page.
- Or reach out to your account manager or the customer Slack channel.