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The General page (Configure > General) contains project-wide settings that apply across all channels and environments.

Safety filter defaults

Configure default content safety filters for your agent. These filters control what content is allowed in agent responses.
Channel-specific overrides can be configured in Voice configuration and Chat configuration.
CategoryDescription
ViolenceControls filtering of violent content (Lenient → Strict)
HateControls filtering of hateful or discriminatory content (Lenient → Strict)
Sexual contentControls filtering of sexually explicit content (Lenient → Strict)
Self-harmControls filtering of self-harm related content (Lenient → Strict)
For more details on how safety filters work, see the Safety dashboard.