Standard

The standard dashboard provides comprehensive analytics to track the performance and usage of voice agents. It offers insights into call volumes, automation efficiency, and interaction trends.

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Overview

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Date range

Displays the selected time period for the dashboard’s data analysis.

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Key metrics

• Containment rate: The percentage of calls handled entirely by the assistant without requiring a human handoff.
• Total calls: The number of calls processed within the selected date range.
• Total automated minutes: The total duration of calls handled by the assistant.
• Average call duration: The average length of calls in seconds.

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Visualized metrics

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Containment rate distribution

Shows how the containment rate has fluctuated over time.

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Call distribution

Displays the number of calls received each day within the selected period.

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Call minutes distribution

Compares total call duration with the time actively handled by the assistant.

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Average call duration distribution

Illustrates variations in the average length of calls over time.

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Average words per conversation by date

Tracks the number of words exchanged per conversation over time.

• Overall average words per call:
  • Agent words: The proportion of words spoken by the assistant.
  • Caller words: The proportion of words spoken by the user.

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Function calls & SMS metrics

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Function calls & SMS rates

• Function calls per day: The frequency of function calls triggered by the assistant.
• % of function calls from total calls: The proportion of calls that included function executions.
• % of SMS sent from total calls: The percentage of calls where an SMS was sent as part of the interaction.

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SMS sent vs failed

Shows the number of SMS messages successfully sent compared to failed delivery attempts.

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SMS topic breakdown

Categorizes SMS messages based on their content or purpose.

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API performance metrics

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API availability & performance

• Total API requests sent: The number of API calls made by the assistant to external systems.
• API latency (ms): The average response time for API requests, measured in milliseconds.
• API performance and failure insights: Highlights trends in API responsiveness and any failures that may impact call handling.