Agent Studio

Agent Studio is PolyAI’s visual interface for building, deploying, and monitoring voice and chat agents. Configure knowledge, voice, integrations, and conversation flows without writing code. Most agents run on Raven, PolyAI’s proprietary LLM; other models are also supported. For how Agent Studio fits alongside the ADK and REST APIs, see the platform overview.

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Get started

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Navigate the interface

The sidebar organizes Agent Studio into the sections below. Use ⌘ K / Ctrl K to search from any screen. Coming from the old Build/Channels/Configure layout? See What’s new.

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Home

Studio Assistant, our natural-language builder. Describe what you want to do in plain language and it does the work for you.

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Analytics

View your KPIs and manage custom metrics. See Analytics.

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Conversations

Browse the full history of your conversations, with PolyScores, search and filtering. See Conversations.

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Custom Dashboards

Build, manage and view custom dashboards. See Dashboards.

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Knowledge

Manage your agent’s knowledge base, including FAQs, external sources and variants. See Knowledge.

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Flows

Create and manage flows for structured, step-by-step user journeys (e.g. ID&V). See Flows.

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Tools

Create and manage the tools your agent can use. See Tools.

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Testing

Create, manage and run simulation tests across all channels. See Testing.

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Voice

Manage all your voice settings. See Voice.

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Messaging

Manage all your messaging channel settings (e.g. webchat, SMS, email etc.). See Messaging.

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Integrations

Set up and manage your integrations across app integrations, APIs and MCP connections. See Integrations.

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Deployments

Manage deployments, view deployment history and run A/B tests. See Deployments.

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Widgets

Create, manage and deploy your widgets across channels and surfaces. See Widgets.

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Account

Manage your account settings. See Account.

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Next steps