The safety dashboard offers a comprehensive view of safety-related metrics, helping managers monitor flagged utterances, evaluate risk levels, and ensure compliance with safety and brand standards. It is an essential tool for assessing the assistant’s ability to manage potentially harmful conversations.

​
Metrics

  • Caller utterance risk level: Assesses overall risk distribution and evaluates the assistant’s effectiveness in mitigating unsafe conversations.
  • Total calls: Displays the total number of calls handled during the selected period.
  • Number of calls managed for risk: Tracks the frequency of triggered safety filters, helping to evaluate filter performance.
  • Percentage of calls managed for risk: Indicates the proportion of flagged calls relative to total calls.
  • Distribution of flagged calls: Visualizes flagged call activity over time to identify trends.
  • Distribution count of flagged calls: Provides granular insights into the frequency of flagged calls, highlighting peak periods.
  • Caller utterance category distribution:
    • Categorized into hate speech, self-harm, sexual content, and violence.
    • Visualized with color-coded breakdowns for easier interpretation.
StandardCustom