Conversations
Diagnosis
Conversations
Diagnosis
Understand the function and topic calls your agent made during the call.
The Conversation Diagnosis menu on the Conversation Review page provides deeper insights into the assistant’s behavior. Users can toggle views to examine:
- Function calls: Details the API or system actions invoked during the call.
- Flows: Tracks the assistant’s navigation through the call structure.
- Topic citations: Highlights the knowledge base topics the assistant relied on to generate responses.