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PolyAI’s Agentic Dialog Platform runs production voice and chat agents for banks, hotels, healthcare providers, and other businesses where the agent is expected to resolve the conversation — bookings, billing, claims, escalations — rather than route it to a human. The same platform is available to every team building on PolyAI. Most agents run on Raven, PolyAI’s proprietary LLM: sub-300ms latency, 24+ languages, grounded in your knowledge. To start from a description, use Agent Builder. It scaffolds the flows, knowledge, and guardrails from your prompt. To work locally, use the ADK: a CLI, self-serve API keys, and a Git-based workflow. Every change goes to a shareable test environment for validation and stakeholder review before it can be promoted to production.

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Surfaces

You can manage the same agent through any of these:

Agent Studio

Build with or without codeBuild and maintain agents, view analytics, and manage deployments through a visual interface.

PolyAI ADK

Build like an engineerCLI and Python package for building agents locally with a Git-native workflow.

Agent Studio APIs

Integrate with your systemsREST APIs for updating and configuring agents programmatically.

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Choose your surface

Agent StudioADKAPIs
Who it’s forNon-technical users, visual workflowTechnical teams, engineering workflowsEnterprises with internal tooling
How you workVisual UI – point and clickCLI and Python – local dev with GitREST endpoints – programmatic control
Best forBuilding and tuning agents interactivelyBulk authoring, version control, CI/CDProgrammatic control, automation
Code requiredOptionalYes (Python)Yes (any language)
An agent built in Studio can be updated through the ADK or APIs, and vice versa.

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Platform capabilities

All three surfaces share the same platform capabilities:

Raven LLM

Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination

Voice and chat

Multi-provider TTS and ASR, plus webchat and SMS

Knowledge and RAG

Managed topics, connected knowledge sources, and retrieval-augmented generation

Flows

Multi-step conversation workflows – no-code or code-driven

Integrations ecosystem

Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more

Analytics

Dashboards, conversation review, and PolyScore

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Get started

Quickstart

Build your first agent in Agent Studio in minutes

ADK documentation

Install the CLI and start building agents locally

API reference

Explore PolyAI’s REST APIs
Last modified on June 16, 2026