PolyAI’s Agentic Dialog Platform runs production voice and chat agents for enterprise brands, and the same platform is available to every team building on PolyAI. Use it to handle bookings, billing, escalations, and other conversations the agent is expected to resolve end to end. Most agents run on Raven, PolyAI’s proprietary LLM, with sub-300ms latency in 24+ languages. To start from a description, use Agent Builder. It generates the agent, conversation tracks, and guardrails from your prompt. Every agent has a shareable test environment for validating behavior across channels and collecting review from stakeholders before you promote a build. To work from an IDE, use the ADK: self-serve API keys, a CLI, and a Git-based workflow.Documentation Index
Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
Use this file to discover all available pages before exploring further.
Surfaces
You can manage the same agent through any of these:Agent Studio
Build with or without codeBuild and maintain agents, view analytics, and manage deployments through a visual interface.
PolyAI ADK
Build like an engineerCLI and Python package for building agents locally with a Git-native workflow.
Agent Studio APIs
Integrate with your systemsREST APIs for updating and configuring agents programmatically.
Choose your surface
| Agent Studio | ADK | APIs | |
|---|---|---|---|
| Who it’s for | Non-technical users, visual workflow | Technical teams, engineering workflows | Enterprises with internal tooling |
| How you work | Visual UI – point and click | CLI and Python – local dev with Git | REST endpoints – programmatic control |
| Best for | Building and tuning agents interactively | Bulk authoring, version control, CI/CD | Programmatic control, automation |
| Code required | Optional | Yes (Python) | Yes (any language) |
Platform capabilities
All three surfaces share the same platform capabilities:Raven LLM
Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination
Voice and chat
Multi-provider TTS and ASR, plus webchat and SMS
Knowledge and RAG
Managed topics, connected knowledge sources, and retrieval-augmented generation
Flows
Multi-step conversation workflows – no-code or code-driven
Integrations ecosystem
Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more
Analytics
Dashboards, conversation review, and PolyScore
Get started
Quickstart
Build your first agent in Agent Studio in minutes
ADK documentation
Install the CLI and start building agents locally
API reference
Explore PolyAI’s REST APIs