PolyAI Platform · Documentation
From first draft to production.
PolyAI is the Agentic Dialog Platform for voice and chat agents that complete real customer tasks — bookings, payments, claims, escalations — across 24+ languages, at sub-300ms latency. Built for resolution, not deflection.
How a PolyAI agent works
Every agent handles a conversation the same way: it listens, decides what to do from your configuration and knowledge, then responds — in under 300ms, in 24+ languages. Raven, our voice-native model, drives each turn. You shape that behavior across four areas:- Behavior — the agent’s personality, rules, and guardrails.
- Knowledge — grounded FAQs and sources so answers stay accurate, not hallucinated.
- Flows — multi-step logic for tasks like booking, payment, or verification.
- Voice — natural text-to-speech tuned for real phone conversations.
Choose how you build
The same agent is available through three surfaces. Start in whichever fits how you work — and mix them at any time.Agent Studio
No-code & low-code. Configure behavior, knowledge, voice, and flows visually in the browser.
ADK
Code & Git. Pull your agent into local YAML and Python, edit in your IDE, and ship from the CLI.
REST APIs
Programmatic. Build, run, and observe agents from your own systems — no SDK required.
Prefer code? Use the ADK
# needs uv + Python 3.14
pip install polyai-adk
poly start# new account, key & first agent
# edit flows, topics, and functions locally
poly push# ship your changes to Agent Studio
New — Studio Assistant. Describe your agent in natural language and let it draft the first version for you. Get started.
What you can build
PolyAI agents run in production for banks, hotels, healthcare providers, and retailers — handling the calls and chats that used to need a person:- Bookings & reservations — check availability, take a reservation, modify or cancel.
- Payments — take secure payments and process refunds mid-conversation.
- Claims & servicing — file a claim, check a balance, update an account.
- Escalations — resolve what it can, then hand off to a human with full context.
Explore the docs
Build your agent
Behavior, knowledge, voice, flows, and messaging channels.
Integrations
Telephony, CRM, payments, and custom or MCP connectors.
Deploy & monitor
Environments, dashboards, and conversation review.
Resources
Maintenance, troubleshooting, and release notes.