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Integrating your own Twilio account with in-platform allows you to leverage your existing telephony infrastructure for SMS and voice services.

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Benefits

  • Use your existing Twilio numbers and SMS capabilities.
  • Integrate telephony services with your agent.

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Integration guides

SMS integration

Set up SMS messaging with your Twilio account

Phone number integration

Connect a Twilio-hosted phone number to your agent

Twilio Flex integration

Advanced routing and handoff for Twilio Flex contact centers