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overview
Welcome to PolyAcademy! Your hands-on training ground for building production-ready conversational agents.
Find step-by-step PolyAcademy guides here, for when you are creating something new.
If you already have a live agent and just need to make targeted updates or find fixes for common issues, go to the Maintain section.

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Choose your learning path

Level 1: Get started

Go from a blank project to a functioning agent you can test, review, and promote.Perfect for: First-time builders

Level 2: Advanced

Master fine-tuning and advanced features like complex topics, response controls, and audio management.Perfect for: Experienced builders

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What you’ll learn

  • Create and configure your first agent
  • Build simple FAQ topics
  • Test in Chat and Call
  • Manage environments and versions
  • Review and diagnose conversations
  • Design complex multi-turn topics
  • Configure response controls
  • Optimize voice and audio
  • Apply global ASR biasing
  • Master variant management

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How the section is organized

Guides are structured, goal-driven walkthroughs. Each one is designed to produce a concrete, verifiable outcome.