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The Metrics page (Configure > Metrics) lets you define custom metrics that track specific aspects of your agent’s performance.

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Overview

Custom metrics allow you to measure outcomes beyond the standard analytics. Define what success looks like for your use case and track it across conversations.

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Defining metrics

  1. Go to Configure > Metrics in the sidebar.
  2. Create a new metric by specifying a name and definition.
  3. Configure how the metric is calculated or triggered.
Custom metrics can be referenced in Dashboards and used alongside standard analytics.