Using the Voice library
The Voice library provides tools to find the right voice:- Go to Voice > Settings.
- Click Change to open the Voice library.
- Use filters for language, region, and gender.
- Preview voices with custom text before selecting.
- Save frequently-used voices to Favorites for quick access.
Accent
Choose an accent that matches your audience. Use the Voice library’s region filter to find accents that match your audience:- US English for North American customers
- UK English for British customers
- Regional variants for specific markets
Personality and texture
Match the voice to your business.
Use the style tags shown on voice cards in the Voice library to identify voices with the right characteristics.
Voice parameter settings
After selecting a voice, fine-tune Stability, Clarity, and Style to match your use case. See Agent Voice – voice settings for full parameter details.Voice selection workflow
- Browse voices in the Voice library using the Explore tab.
- Filter by language, region, and gender to narrow options.
- Preview voices using the play button and custom text input.
- Check style tags on voice cards for characteristics like “warm”, “professional”, or “energetic”.
- Save to Favorites any voices you want to compare later.
- Select the voice that best fits your needs.
- Configure settings for stability and clarity.
- Publish changes to apply to your live agent.
Best practices
- Test voices with various sentence types your agent commonly uses
- Consider how the voice sounds when delivering both good news and handling complaints
- Match voice characteristics to your brand identity
- Use the Favorites feature to shortlist options before final selection
- Review voice performance in Conversation Review after deployment
Related pages
Voice library
Browse and preview available voices
Agent Voice
Configure voice settings and fine-tuning
Voice configuration
Channel-specific settings and call handling
Multi-voice
Use multiple voices to simulate a team