Skip to main content
Common technical questions about ASR, TTS, and context management.
No. Prompts do not influence automatic speech recognition (ASR) or text-to-speech (TTS). These systems are independent.
To customize speech recognition, use ASR biasing and keyphrase boosting. To customize voice output, see voice configuration.
Your agent’s context is made up of global rules, retrieved topics, conversation history, and system instructions. Keeping this focused helps the agent perform at its best.Tips for managing context:
  • Keep global rules concise and prioritized.
  • Write shorter, focused topic content — this also retrieves better.
  • If you have many topics, make sure they are clearly differentiated so the retriever returns only the most relevant ones.
  • Use conversation diagnosis to inspect what the agent actually received if behavior seems off.
Last modified on March 27, 2026