How do I test changes safely before going live?
How do I test changes safely before going live?
Use the deployment pipeline to test in isolated environments:
- Draft – make changes in the editor.
- Sandbox – publish your draft and test using agent chat or a sandbox phone number.
- Pre-release – promote for user acceptance testing (UAT).
- Live – promote to production when ready.
How do I manage multi-site or multi-location agents?
How do I manage multi-site or multi-location agents?
Use variant management to manage location-specific content within a single agent. Each variant stores attributes like phone numbers, addresses, and hours.Variants are useful for:
- Hotel chains, restaurant groups, or retail chains with multiple branches
- Agents that need to respond differently based on which number was called
- Dynamically populating responses with location-specific data using
${variant_attribute}syntax