Welcome to PolyAcademy Level 1! Create a complete, working deployment you can test in both web Chat and voice Call.
Your learning journey
Level 1: Fundamentals
Create a project
Set up your first agent with proper naming and configuration
Edit agent behavior
Define personality, rules, and baseline behavior
Add a simple topic
Create FAQ-style Managed Topics that work in Chat and Call
Edit voice settings
Choose and tune your agent’s voice
Environments & versions
Test and promote changes safely through Sandbox → Pre-release → Live
Conversation reviews
Review transcripts and understand agent behavior
You’re done with Level 1 when:
- ✅ You have created your project
- ✅ You have customized your agent
- ✅ A simple FAQ Managed Topic works (and you can test it)
- ✅ Changes are tested and versioned in environments
- ✅ Previous conversations are viewable in Conversation review
Level 2: Advanced
Ready for more? Level 2 covers complex topics, response controls, audio management, and advanced diagnostics.
Add complex topics
Build multi-turn flows with SMS and handoffs
Response control
Regulate agent output and eliminate unwanted phrasing
Audio management
Understand and manage the audio cache
Global ASR
Configure speech recognition biasing and corrections
Variants
Test different configurations side-by-side
Advanced diagnostics
Deep-dive into conversation analysis