Level 1: Build your first agent. By the end of these 6 short lessons, you’ll have a real agent that answers questions, speaks with a voice you’ve chosen, and is safely versioned. No code required – estimated time: 30 minutes.
What you’ll build
You’ll go from an empty project to a working agent that:- Answers FAQ-style questions in both Chat and Call
- Speaks with a voice and personality you’ve configured
- Lives safely in versioned environments (build and test in Sandbox, publish to Live)
The 6 lessons
1
Create your project
Pick a name, set a language, and get your workspace ready
2
Give your agent a personality
Define who the agent is, how it speaks, and what it should never do
3
Teach it something
Add a simple FAQ topic so your agent can answer a real question
4
Choose a voice
Pick how your agent sounds and tune it for clarity
5
Learn environments
Understand how to test safely before anything goes live
6
Review what happened
Look at real conversations and confirm your agent did the right thing
Lessons
1. Create a project
Set up your first agent with a clear name and configuration
2. Edit agent behavior
Define personality, rules, and what the agent can and can’t do
3. Add a simple topic
Create a one-turn FAQ topic that works in Chat and Call
4. Edit voice settings
Choose how your agent sounds and adjust clarity
5. Deployments
Test changes safely in Sandbox, then publish to Live
6. Conversation reviews
Review real transcripts and check what your agent actually did
You’ve completed Level 1 when:
- Your project is created and configured
- Your agent has a personality and rules
- A simple FAQ topic works in both Chat and Call
- You’ve published a change from Sandbox to Live
- You can find and review a conversation