Level 1: Build your first agent. By the end of these 6 short lessons, you’ll have a real agent that answers questions, speaks with a voice you’ve chosen, and is safely versioned. No code required – estimated time: 30 minutes.
What you’ll build
You’ll go from an empty project to a working agent that:- Answers FAQ-style questions in both Chat and Call
- Speaks with a voice and personality you’ve configured
- Lives safely in versioned environments (Sandbox → Pre-release → Live)
The 6 lessons
1
Create your project
Pick a name, set a language, and get your workspace ready
2
Give your agent a personality
Define who the agent is, how it speaks, and what it should never do
3
Teach it something
Add a simple FAQ topic so your agent can answer a real question
4
Choose a voice
Pick how your agent sounds and tune it for clarity
5
Learn environments
Understand how to test safely before anything goes live
6
Review what happened
Look at real conversations and confirm your agent did the right thing
Lessons
1. Create a project
Set up your first agent with a clear name and configuration
2. Edit agent behavior
Define personality, rules, and what the agent can and can’t do
3. Add a simple topic
Create a one-turn FAQ topic that works in Chat and Call
4. Edit voice settings
Choose how your agent sounds and adjust clarity
5. Environments
Test and promote changes safely: Sandbox → Pre-release → Live
6. Conversation reviews
Review real transcripts and check what your agent actually did
You’ve completed Level 1 when:
- Your project is created and configured
- Your agent has a personality and rules
- A simple FAQ topic works in both Chat and Call
- You’ve published and promoted through environments
- You can find and review a conversation