Quick decision guide
| I need to… | Go here | Time |
|---|---|---|
| Update FAQs or business info | Knowledge base | 10-30 min |
| Sync external sources (websites, files) | Connected Knowledge | 5-15 min |
| Change voice or fix pronunciation | Voice and audio | 5-20 min |
| Update or debug a function | Function maintenance | 15-60 min |
| Maintain multilingual agents | Multi-language updates | 30-90 min |
| Check performance or fix issues | Performance monitoring | 30-120 min |
| Publish or rollback changes | Version management | 5-15 min |
| Daily/weekly health checks | Health checks | 5-60 min |
Core maintenance tasks
Knowledge base
Edit existing answers or add new topics to guide your agent’s responses.
Connected Knowledge
Sync and manage external sources like websites, files, and integrations.
Voice and audio
Update voice settings, fix pronunciations, and optimize audio quality.
Function maintenance
Update code, debug errors, and manage API integrations.
Multi-language updates
Maintain and sync content across multiple language projects.
Performance monitoring
Identify issues, track metrics, and improve agent performance.
Version management
Publish, promote, and rollback changes safely.
Health checks
Daily, weekly, and monthly maintenance checklists.
Additional resources
Routing and handoffs
Update phone numbers, SIP routing, or call transfer logic.
QA and analytics
Listen to calls, assess quality, and review performance data.
Common issues
Troubleshoot frequent problems and find quick solutions.
Typical workflows
Daily (5-10 minutes)
- Check overnight metrics
- Review recent calls
- Verify critical functions
- Address urgent issues
Weekly (30-60 minutes)
- Update knowledge base content
- Sync Connected Knowledge sources
- Review analytics and trends
- Fix identified issues
- Publish and promote changes
Monthly (2-4 hours)
- Deep analytics review
- Optimize functions and performance
- Update voice and audio settings
- Comprehensive knowledge audit
- Test and validate improvements