Level 3 complete. You can now structure complex projects, design reliable flows, and polish agent speech for production-quality voice experiences.
- Code organization: utility files, imports, and the
conv.functionspattern - Flow fundamentals: steps, sticky prompts, transitions, and exit behavior
- Flow patterns: collection, validation, verification, and deterministic vs LLM-led control
- Writing natural agent speech: brevity, tone, avoiding repetitive structure
- Voice polish: filler, turn-taking, personalisation, and voice quality
- How should I structure code so it stays maintainable?
- When should I use a flow vs a function vs a managed topic?
- How do I enforce strict retry limits while keeping speech natural?
- What makes agent speech sound human rather than generated?
Level 3 recap quiz
Next steps
Maintain your agent
Best practices for keeping a live agent running smoothly.
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