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Lesson 1 of 6 — Let’s create your first Agent Studio project with proper configuration.
We will start by creating a new Agent Studio project.
A poorly named or misconfigured project could cause confusion later, especially when environments and variants are introduced.
In Agent Studio, creating a project is a short sequence: set-up-project

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Create the agent

1

Open the agent creation dialog

Select + Agent to open Create new agent.
2

Configure your agent settings

Fill out the fields carefully (these become your default baseline for all later testing):
Use a clear, descriptive name that won’t become misleading later.Good examples:
  • Acme Support Agent
  • Webchat L1 Sandbox
  • Hotel Concierge (US)
Avoid:
  • Test
  • New agent
  • Names that explicitly reference an environment (Prod, Live)
Select the primary language/locale your users will interact in.
Pick a reasonable starter voice. You can always change this later.
Keep it short and broadly reusable.
  • Aim for one sentence that works for both a chat bot and a voice agent
  • Example: Hi—how can I help today?
  • Avoid over-specific or wordy greetings
Treat this like a stable identifier. It will determine the project URL inside Agent Studio.Examples:
  • my-shop-support-l1
  • hotel-concierge-sandbox
If you expect multiple similar agents, build a predictable pattern now.
3

Create the agent

Select Create.

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Confirm the baseline workspace

After creation, you land in the agent workspace. By default, this will be the Managed Topics, in an empty state (“You don’t have any topics”) with an Add topic button.
  • The header shows the agent name and language.
  • The agent is in Draft state.
Use the left navigation to check you can access:Build
  • Agent: baseline behavior configuration (greeting/personality/role/behavior text).
  • Managed Topics: later, you’ll learn to simple FAQ, SMS/handoff topic, and multiturn topics here.
  • Variant management: where you’ll configure variants later (even if you ignore it for now, confirm it opens).
Voice
  • Agent voice: where you’ll configure assistant/disclaimer voices and preview changes.
Configure
  • Environments: where you’ll test and promote changes safely (Sandbox → Pre-release → Live, depending on your setup).
  • You may also see other configuration areas (Numbers, Settings, Configuration builder, Dashboards). You won’t need to configure them for Level 1, but you may return to them later.

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Verify

set-up-project-complete
Success criteria:
  • The project loads without errors and stays stable across page changes.
  • You can access (at minimum):
    • Agent (baseline behavior configuration)
    • Managed Topics
    • Variant management
    • Agent voice
    • Environments
  • The Managed Topics page shows an empty state with a clear call to action (for example, Add topic), indicating you’re ready for the next steps in the checklist.