| Option | Best for | What you get |
|---|---|---|
| Buy a number | No existing provider | Purchase directly from PolyAI. |
| Twilio integration | Existing Twilio setup | Connect your Twilio numbers. Voice, SMS, and Flex routing. |
| Outbound calling | Proactive outreach | Agent-initiated calls through API or SIP. |
You can also connect through other contact center platforms like Genesys, Five9, or NICE CXone with SIP. See Integrations for the full list.
Integration options
Buy a number
Purchase a number directly from PolyAI.
Twilio integration
Voice, SMS, and contact center routing with Twilio.
Outbound calling
Agent-initiated calls for reminders and follow-ups.
Twilio integration guides
- Twilio overview – Benefits and setup overview
- Phone number integration – Connect a Twilio-hosted number
- SMS integration – Set up SMS messaging with Twilio
- Twilio Flex integration – Advanced contact center routing
Outbound calling
Agent-initiated calls for reminders, follow-ups, and notifications.- Outbound calling overview – Methods and best practices
- Outbound Calling API – Programmatically trigger calls
- SIP integration – Route through your SIP infrastructure
Related pages
Route management
Configure how calls are routed to your agent
Integrations
Connect to Genesys, Five9, NICE, and other platforms
SMS
Send text messages during voice conversations