Integrate PolyAI agents with Genesys Cloud using BYOC.
x-inin-cnv
: the Genesys Conversation ID.X-User-to-User
: Custom data in the format X-User-to-User:{data};encoding=ascii
.Refer-To: <sip:{route}@{ip}?User-to-User={pd}{data}%3Bencoding%3Dhex>
{pd}
with the protocol discriminator (two hex digits).{data}
with the hex-encoded information.Telephony > Trunks > External Trunks
in Genesys Cloud.kam.us-1.polyai.app
, Port: 5061
3.221.248.55
audio/PCMU
X-User-to-User
Ascii
X-PolyAi-Auth-Token
kam2.us-1.polyai.app
, 35.170.209.49
.