Set up SMS templates and connect your Twilio account to send messages through your agent.
Need to integrate your Twilio account? Check out the Twilio setup guide.
The SMS Messaging section allows you to create and manage SMS templates that your agent can send to callers during or after
a conversation. To enable this feature, you’ll need to connect your Twilio account to your agent.
If you are using a US-based Twilio number, you must register for A2P 10DLC to comply with regulatory requirements. Twilio will block SMS messages if this is not completed.