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On this page
Step 1: Go to your agent page
Step 2: Generate SIP
Step 3: Configure SIP in Twilio
Conclusion
Twilio
Phone number integration
Step-by-step guide to integrating a phone number hosted on Twilio with the PolyAI Agent Studio
Follow these steps to integrate a phone number hosted on Twilio in-platform:
Step 1: Go to your agent page
Open the agent page
Log in to your PolyAI account and go to the agent page.
Click ‘Settings’
On the sidebar, click the “Settings” option.
Step 2: Generate SIP
Find ‘Connect Twilio Phone Number’ Section
Scroll to the bottom right of the settings page where you will see the “Connect Twilio Phone Number” section.
Click ‘Generate SIP’
Click the “Generate SIP” button. This will generate a SIP for your agent.
Step 3: Configure SIP in Twilio
Log in to Your Twilio Account
Go to your Twilio account and log in.
Find the phone numbers section
In your Twilio dashboard, navigate to the “Phone Numbers” section.
Select the phone number
Choose the phone number you want to integrate.
Add SIP Trunk
Follow the instructions in Twilio to add the generated SIP trunk to the selected phone number.
Conclusion
Once these steps are completed, your Twilio phone number will be integrated with our platform, allowing you to use it for voice services with your agent.
For further assistance, please refer to our
Support Page
or contact our support team.
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