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Configure your agent’s voice in Channels > Voice in the sidebar.

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Voice configuration

Select a voice and adjust parameters like stability, clarity, and similarity to match your brand. See the Agent Voice configuration page for step-by-step instructions.
Configure voices programmatically using the voice class.

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Choosing a voice

Match the voice to your brand tone—professional, friendly, or conversational. Test different options to find the best fit.

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Custom voice request

Enterprise clients can request a custom voice using PolyAI’s voice cloning technology.

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Multi-voice

Assign multiple voices to a single agent to simulate a team of agents. Configure this in any function.