Prerequisites
1
Get access to a PolyAI workspace
You build agents inside a PolyAI workspace, so you need access to one first.
- Enterprise customers — PolyAI provisions your workspace during onboarding; your PolyAI representative sets it up and grants you access. Enterprise workspaces are region-specific (US, UK, or EU).
- Getting started via the website — sign up at poly.ai to create a self-serve workspace, which lives in the Studio region.
2
Get an API key
Create a workspace-scoped API key from the API Keys tab on your workspace homepage in Agent Studio (see API keys). Copy the value when it’s shown — the full key only appears once.
Treat the key like a password. Don’t commit it or put it in client-side code.

3
Find your account ID
Open Agent Studio. Your account ID is the first path segment in the URL:For example,
https://studio.uk.poly.ai/acme-uk/acme-team-4/agent → account_id=acme-uk.“Account ID” and “Workspace ID” are the same thing. Agent Studio’s UI calls this the Workspace ID and shows it in a prefixed form (
ws-xxxxxxxx). The API parameter is named accountId (Agents and Data APIs) or account_id (Conversations, Chat, Webhooks, and most other APIs) — same value, different casing convention depending on which API family you’re calling. Both the slug form from the URL (acme-uk) and the prefixed form (ws-xxxxxxxx) work in API calls.1. Set your key and endpoint
Match the region to the workspace you build in. Connecting to the wrong region authenticates against the wrong workspace. See Authentication for how regions map to workspaces.
2. Add the server to your client
- Cursor
- Claude Code
- Claude Desktop
- Codex
Add to Restart Cursor, then open the MCP settings to confirm the PolyAI tools loaded.
~/.cursor/mcp.json:3. Verify
Ask your client to list its available tools, or test the endpoint directly:Next steps
What Builder MCP can do
Browse the tools, grouped by agents, data, and alerts.
Build, test & deploy
Walk through the full lifecycle from branch to production.

