Once you have created your agent in the project page, you can start a conversation with it through webchat, in-browser calling, or phone calls. This guide will help you understand how to interact with your agent.

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Webchat

Engage with your agent directly through the webchat interface. After creating your agent, you can start a conversation using webchat.

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How to start a webchat

  1. Navigate to the agent main page:
    Log in to your account and go to the agent main page.

  2. Click the webchat icon:

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Webchat interface

  • Chat window: The main area where you can type and receive messages.
  • Function calls: Functions that the agent can execute based on your commands.
  • Topic citations: Topics that the agent can recognize and respond to appropriately.
  • Click the Settings icon to show or hide the function calls and topic citations settings.

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Phone calls

Connect with your agent by phone to test its voice and ASR. This method involves setting up a phone number, often through a service like Twilio.

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How to start a phone call

  1. Navigate to the agent main page:
    Log in to your account and go to the agent main page.

  2. Buy or connect a number:
    Click “Add number” to purchase a phone number or connect an existing Twilio account. For detailed instructions, visit the Telephony Integration Section.

  3. Configure the number:
    Follow the instructions to configure your phone number with the agent.

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In-browser calling

A even faster and simpler way to test your agent’s voice and automatic speech recognition (ASR) without setting up telephony services is to use in-browser calling using your device microphone.

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How to start an in-browser call

  1. Navigate to the agent main page: Log in to your account and go to the agent main page.

  2. Click the phone icon: In the top-right corner of the studio page, click the phone icon .

  3. Select an agent version: Use the dropdown menu to select the version of your agent to test.

  4. Begin testing: Interact with your agent in real-time directly from your browser.

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Tips for phone calls

  • Clear communication: Speak clearly to ensure the agent understands your commands.
  • Use keywords: Use specific keywords and phrases to trigger the agent’s functions.
  • Test variety: Try male and female voices, different accents, and various scenarios to refine your agent’s ASR performance.
  • Knowledge testing: Test items added to your knowledge base or global rules, including TTS pronunciations.
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