If you need help using PolyAI Agent Studio or have questions about your deployment, we’re here to support you.

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Getting help

For common issues, feature guides, and how-tos, check out the rest of the documentation site using the sidebar or search bar above.

If you can’t find what you’re looking for:

Email us at platform-support@poly-ai.com with as much detail as possible, including:

  • A link to the relevant project (if applicable)
  • A brief description of the issue
  • Steps to reproduce, if possible

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Reporting bugs

If you believe you’ve found a bug in the product:

  1. Reproduce the issue and capture any relevant screenshots or logs.
  2. Note the browser and environment (e.g. Chrome, Agent Studio, staging or live).
  3. Email platform-support@poly-ai.com or post in your internal Slack support channel.