Maintain
Overview
Make quick and easy changes to how your agent works
In the course of maintaining an active Agent Studio deployment, you might need to:
- Edit knowledge base items or add new topics
- Change a phone number or SIP route
- Check performance or listen to calls
- Bulk-upload content with CSV, PDF, and URL
- Troubleshoot something that broke
When in doubt, use your environments carefully. Make the change in Sandbox, test it, then promote to Production once you are ready.