The Voice library replaces the previous voice selection interface with an enhanced browsing experience including filters, favorites, and custom text preview.
Accessing the Voice library
- Go to Channels > Voice > Agent Voice in the sidebar.
- Click Change next to either the Assistant or Disclaimer voice section.
- The Voice library opens with two tabs: Explore and Favorites.
Explore tab
Browse all available voices with powerful filtering options.Filtering voices
Use the filter controls to narrow down your search:| Filter | Description |
|---|---|
| Language | Filter by supported language (e.g., English, Spanish, French) |
| Region | Filter by accent or regional variant (e.g., US, UK, Australian) |
| Gender | Filter by voice gender |
Voice cards
Each voice displays:- Voice name and provider
- Language and region flags
- Style tags describing the voice characteristics
- Play button to preview the voice
Previewing voices
- Click the play button on any voice card to hear a sample.
- Enter custom text in the preview field to hear the voice speak your own content.
- Compare multiple voices before making a selection.
Favorites tab
Save voices you frequently use or want to evaluate later.- Click the heart icon on any voice card to add it to Favorites.
- Access your saved voices quickly from the Favorites tab.
- Remove voices from Favorites by clicking the heart icon again.
Selecting a voice
- Find a voice using Explore or Favorites.
- Click the voice card to select it.
- Click Select to apply the voice to your agent.
Voice settings
After selecting a voice, fine-tune its parameters:- Click the Settings icon next to the voice.
- Adjust the sliders:
Controls how consistent the voice sounds over time. Higher values keep tone and delivery more uniform across responses.Recommended: 0.7 or above for reliable performance.
Adjusts how closely the generated voice matches the original recording. Higher values sound more realistic but may be less resilient to unexpected content.
- Click Done to save your settings.
Separate voice management
The Voice library supports separate voice selection for:- Assistant voice – The main voice your users interact with
- Disclaimer voice – A separate voice for legal or informational disclaimers
If disclaimer audio is configured elsewhere, the Agent Voice page links to Channels > Voice > Voice Configuration for those settings.
Publishing changes
After selecting and configuring voices:- Review your changes in the Agent Voice page.
- Click Publish in the top right corner to apply changes to your live agent.
Outdated images notice
Related pages
- Agent Voice configuration – Configure voice settings
- Choosing a good voice – Guidelines for voice selection
- Voice configuration – Channel-specific voice settings