​

How to Setup Handoff Destination with Twilio

Setting up a handoff destination allows your voice assistant to transfer calls to a specified number using Twilio integration. Follow these steps to set up a handoff destination:

​

Prerequisite

To enable this functionality, the assistant must be integrated with a Twilio phone number.

​

Steps to Setup Handoff Destination

1. Navigate to Call Handoffs

   • On the assistant details page, locate the sidebar and click on “Call Handoffs.”

2. Add a New Handoff

   • Click the “Add Handoff” button.

3. Fill in Handoff Details

   • A new window will pop up with fields to fill in:
     1. Handoff Destination Name
        • Provide a user-friendly name for the handoff destination.
     2. Extension/Number
        • Enter the number where the call will be handed off. This number must start with a ”+”.
     3. Description
        • Add a description explaining the purpose or details of this handoff destination.

4. Complete the Setup

   • Click the “Add” button to finish setting up the handoff.

By following these steps, you can successfully set up a handoff destination with Twilio integration, enabling your voice assistant to transfer calls as needed.

For further assistance, please refer to our Support Page or contact our support team.