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Setting up a handoff Destination with Twilio

Setting up a handoff destination allows your voice assistant to transfer calls to a specified number using Twilio integration. Follow these steps to set up a handoff destination:

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Prerequisites

To enable this functionality, the assistant must be integrated with a Twilio phone number.

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Steps to setup handoff destination

  1. Navigate to call handoffs

    • On the assistant details page, locate the sidebar and click on “Call Handoffs.”

  2. Add a new handoff

    • Click the “Add Handoff” button.

  3. Fill in handoff details

    • A new window will pop up with fields to fill in:
      1. Handoff destination name
        • Provide a user-friendly name for the handoff destination.
      2. Extension/Number
        • Enter the number where the call will be handed off. This number must start with a ”+”.
      3. Description
        • Add a description explaining the purpose or details of this handoff destination.

  4. Complete the setup

    • Click the “Add” button to finish setting up the handoff.

By following these steps, you can successfully set up a handoff destination with Twilio integration, enabling your voice assistant to transfer calls as needed.

For further assistance, please refer to our Support Page or contact our support team.

Phone number integrationOverview