Trigger an SMS directly from the knowledge base actions
Integrating SMS sending functionality into your knowledge base allows your voice agent to send SMS messages based on user interactions. Before enabling outbound SMS, please ensure that you have completed the setup process described in the How to Setup SMS Integration page.
Here’s an example of how to construct a prompt for your voice agent to send an SMS:
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After the caller confirms that they would like to receive an SMS message with further details, call {{SMS_template}} to send the SMS out.
By following these steps, you can effectively integrate SMS sending capabilities into your knowledge base actions. This allows your voice agent to provide additional information via SMS, enhancing the overall user experience.For further assistance, please refer to our Support Page or contact our support team.