Adding an SMS trigger to the knowledge base
You can add “trigger sending out SMS” into the knowledge base in three ways:- Type ”/” in the card’s “Actions” field
- Right-click in the card’s “Actions” field
- Click the + icon on the right side of the field
Selecting the SMS template
After performing one of the actions above, you will see the “SMS” option. Follow these steps:-
Find the “SMS” option
- Look for “SMS” in the menu that appears.
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Select an existing SMS template
- You will see a list of existing SMS templates you have created. Select the one you want to send out.
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Create a new SMS template (Optional)
- If you need a new template, click ”+ add sms template” to create an empty SMS template placeholder. You can fill in the details later in the SMS tab.