Voice integrations

If an option shows Coming soon, contact your PolyAI account manager. A project can have one connected telephony integration, such as a Twilio account or a contact center platform, alongside any number of SIP trunks.

Transfer or buy a number

Option	What it does
Configure SIP trunk	Connect any SIP-capable platform, including ones without a dedicated guide
Forward your existing number	Forward calls from a number you already have to a new PolyAI number
Buy Twilio number	PolyAI buys and manages a number for you
Connect Twilio account	Use numbers you already own in your Twilio account

Contact center platforms

Each of these has a guided setup in Agent Studio that walks you through the steps on both the PolyAI side and the platform side.

Platform	Key features
Amazon Connect	Instance ARN, PolyAI CloudFormation stack, contact flows
Dialpad	Cloud contact center, call management
Five9	SIP trunk, call data headers, Handoff API
Genesys	BYOC Cloud trunks, custom SIP headers
NICE CXone	Trunk requested from NICE, pseudo-number routing, Signal API handoffs
Zendesk Talk	Inbound routing and live-agent handoff over SIP
Zoom	Zoom Phone and Contact Center, PolyAI app from the Zoom App Marketplace

Option	What it does
DNI pooling	Rotating number pool for passing call data. Set up with your PolyAI account manager.

Option

What it does

DNI pooling

Rotating number pool for passing call data. Set up with your PolyAI account manager.

Integrations

Telephony

CRM

Hospitality

Healthcare

Knowledge base

Managed services

Transfer or buy a number

Contact center platforms

Managed services

​Transfer or buy a number

​Contact center platforms

​Managed services

Transfer or buy a number

Contact center platforms

Managed services