Available integrations
| Platform | Connection | Key features |
|---|---|---|
| Five9 | Studio UI | SIP trunking, auth tokens, metadata exchange |
| NICE CXone | Studio UI | Signal API handoffs, pseudo-number routing |
| Twilio | Studio UI | Marketplace connector, TwiML/Studio routing, Flex handoff |
| Amazon Connect | Studio UI | DynamoDB contact flows, Connect analytics |
| Genesys | Studio UI | BYOC trunks, sequential failover, custom SIP headers |
| Dialpad | Studio UI | Cloud contact center, call management |
| Custom SIP | Managed | SIP header access, SIP INVITE/REFER transfers |
| DNI Pooling | Managed | Rotating number pool for metadata passing |
Custom SIP and DNI Pooling require coordination with your PolyAI account manager. All other telephony integrations can be connected directly from Agent Studio.