You can connect PolyAI agents WhatsApp using Twilio, so your agents can engage with customers over one of the world’s
most widely used messaging platforms. Once your PolyAI agent is enabled for WhatsApp, it will be able to send and receive messages, using the same conversation logic
as other Webchat channels.
PolyAI provisions WhatsApp numbers through Twilio and manages the setup internally. This means there is no need for you to configure
connectors or webhooks manually.