Get handoff state
Get the handoff state information (At least one of id or shared_id must be given as query parameters)
Authorizations
Query Parameters
The PolyAI ID of the conversation. API queries can include either id or shared_id, but must include at least one of them. If both are included, shared_id takes precedence for querying.
shared ID can be used to query information. API queries can include either id or shared_id, but must include at least one of them. If both are included, shared_id takes precedence for querying.
Response
The PolyAI ID of the conversation
"0bba04d7-38b3-4fd3-a1a8-329c34517fc1"
The data stored for this conversation
{
"customer_id": "12345",
"handoff_reason": "successfully_identified"
}
shared_id can be used to query information. This is optionally visible in response based on whether there is a shared_id associated with the data
"acme_inc_sdklfasdklfjasbdfklabs"