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Fetch the complete documentation index at: https://docs.poly.ai/llms.txt

Use this file to discover all available pages before exploring further.

After creating a session, open a WebSocket to send and receive events in real time.

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Connecting

wss://<base-url>/ws

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Query parameters

ParameterRequiredDescription
session_idYesThe session ID from the Create Session response
access_tokenYesYour access token
cursorNoResume from a specific point in the conversation. Format: seq:<n> where <n> is a sequence number. Default: seq:0 (full history).
const ws = new WebSocket(
  `wss://messaging.us-1.poly.ai/ws?session_id=${sessionId}&access_token=${accessToken}`
);
The access token is passed as a query parameter (not a header) because WebSocket connections do not support custom headers during the handshake. All connections use TLS encryption.

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Connection limits

ConstraintValue
Idle timeout (no messages)10 minutes
Maximum message size128 KB
Concurrent connections per session10

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What happens on connect

When the WebSocket opens, the server immediately sends the session history as one or more EVENT_TYPE_EVENT_BATCH events. This lets your client reconstruct the conversation state — especially useful when reconnecting after a network drop. The first batch always contains at least the EVENT_TYPE_SESSION_START event, which tells your client about the session’s capabilities (e.g. whether streaming is enabled). After processing the history:
  • New session (no EVENT_TYPE_POLY_AGENT_JOINED in the replayed events): send EVENT_TYPE_REQUEST_POLY_AGENT_JOIN to start the conversation.
  • Reconnect: the agent has already joined — skip the join request.

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Keeping the connection alive

Send EVENT_TYPE_HEARTBEAT events at regular intervals to prevent the connection from timing out. The server echoes each heartbeat back. If the server receives no messages (including heartbeats) for the idle timeout period (10 minutes), the connection is closed and the session will eventually end. 
// Send a heartbeat every 30 seconds
setInterval(() => {
  ws.send(JSON.stringify({ type: "EVENT_TYPE_HEARTBEAT", payload: {} }));
}, 30000);
Read capabilities.heartbeat_interval_seconds from the EVENT_TYPE_SESSION_START event and use that interval. Fall back to 30 seconds if it’s not set.

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Reconnecting

If the connection drops, reconnect using the same session_id and access_token. Pass the cursor parameter to avoid replaying events you’ve already received: 
const ws = new WebSocket(
  `wss://messaging.us-1.poly.ai/ws?session_id=${sessionId}&access_token=${token}&cursor=seq:${lastSequence}`
);
Set lastSequence to the highest sequence number your client has seen. The server replays only events after that point.
Connection dropped ≠ session ended. If the WebSocket closes unexpectedly, the session is still alive on the server. Reconnect with the same session_id and a cursor to resume. Do not create a new session on reconnect.
  • Implement exponential backoff: start at 1 second, cap at 30 seconds
  • Use capabilities.max_reconnect_attempts from SESSION_START as a hint for how many times to retry
  • After exhausting retries, surface an error and let the user start a new session
Last modified on May 19, 2026