External providers POST results back to the Agent runtime. PolyAI extracts the external event ID according to the query parameters, binds the data to the active conversation, and (optionally) feeds it to the LLM.
API key for the External Events webhook. Contact your PolyAI representative to obtain credentials.
Where the external event ID is located in the incoming request.
headers, querystring, payload Name or dotted path to the external event ID within the chosen location (for example cid or path.to.object.property).
PolyAI account ID.
PolyAI project ID.
The body is of type object.
Accepted – the external event has been received and queued for processing.