Get a conversation by ID
Retrieve a single conversation, including turns, metrics, and function events. Served from api..poly.ai, not the api.-1.platform.polyai.app host.
Documentation Index
Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
Use this file to discover all available pages before exploring further.
Authorizations
Contact your PolyAI representative.
Response
Successful response
Public-facing conversation detail (includes turns, metrics, and function events).
Unique ID for this conversation.
"CAabcd1234567abcdef1250065d4fc7389"
ID of the customer account this conversation is under.
ID of the project this conversation is under.
Conversation medium (e.g. WEBCHAT, VOICE-SIP).
Caller phone number.
Agent phone number.
Conversation language code.
Variant ID the conversation ran in.
Client environment (sandbox, pre-release, or live).
Total call duration in seconds.
PolyAI-handled duration in seconds.
Duration in seconds.
Whether the conversation is still in progress.
Whether handoff occurred.
If multiple handoff destinations exist, which one was used.
Brief handoff reason.
Call direction (e.g. inbound, outbound).
Tags applied to the conversation.
PolyScore quality measure.
Short summary of the conversation.
Deployment ID.
Free-text note saved on the conversation.
URL to the audio recording.
Ordered list of conversation turns.
Custom metrics recorded for the conversation.
Function execution events that occurred during the conversation.

