Analyze
Conversations
Analyze
Conversations
Monitor and review the interactions that customers will have with your agent.
Find calls to review
In the Conversation page, you can see the list of all the conversations that customers have had with your Assistant. They’re presented in a table, with the duration and each call.
Filter the list of conversations by date, duration or other parameters.
Review and understand the conversation
On the left-hand side is the digital agent’s behaviour. On the right-hand side is the user response.
Conversation Diagnosis
Turn on each setting to get a better understanding of what happened at each turn.
- Function Calls: Shows which function was called
- Topic Citations: Shows which Topics were retrieved and which were cited by the Assistant.
Listen to the conversation
Click play to hear a recording of the conversation.