Integrating handoff functionality into your knowledge base allows your voice agent to transfer calls to a human agent based on user interactions. Here’s how you can set this up:
Here’s an example of how to construct a prompt for your voice agent to trigger a handoff:
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After the caller says they would like to be handed off to an agent, call {{handoff_destination}} to transfer the call to an agent.
By following these steps, you can effectively integrate handoff capabilities into your knowledge base actions. This allows your voice agent to transfer calls to human agents when necessary, enhancing the overall user experience.For further assistance, please refer to our Support Page or contact our support team.