Access and analyze conversation transcripts for compliance, quality assurance, and reporting.
Visit the conversation review feature page for more detailed information on how to use your transcripts to provide insights.
Use the PolyAI Agent Studio to access and review call transcripts and recordings directly. The studio’s filtering tools allow precise searches for specific interactions, providing an efficient way to analyze conversations without coding.For programmatic access to transcripts, refer to List Conversations.
When enabled, PolyScore appears at the top of certain transcripts and provides an automatic quality rating for the conversation. Scores are generated using internal criteria like clarity, escalation handling, and issue resolution. Use PolyScore to quickly identify strong and weak calls for review, coaching, or reporting.