You can sync call transcripts and recordings from PolyAI’s Agent Studio to your AWS S3 bucket. This process involves configuring secure, automated data transfers that allow your organization to store and manage interaction data directly within your own S3 environment.

​
Why use S3-to-S3?

Amazon’s S3 setups promise scalability, reliability, and robust data retention. They guarantee secure, automated data handling for organizations with strict compliance and long-term storage needs, like healthcare organizations managing patient data and operating within the bounds of HIPAA. It is an appropriate setup for handling long-term (in many cases multi-year) storage.

​
How to get started

  1. Contact PolyAI: Discuss your data transfer needs with your PolyAI representative.
  2. Collaborate on setup: Partner with PolyAI’s engineering team to configure, test, and validate your integration, including IAM policies and data paths.
If a custom AWS storage setup does not suit your use case, you can also access call recordings and transcripts using:
  • List conversations: Programmatically retrieve conversation metadata and transcripts using the Conversations API.
  • Studio transcripts: Review transcripts and recordings using the PolyAI platform.