Trigger an outbound call

curl --request POST \
  --url https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --data '
{
  "toNumber": "+442012345678",
  "environment": "live",
  "countryCode": "GB",
  "variantId": "<string>",
  "encryption": "tls_srtp",
  "metadata": {
    "customer_name": "Paul Smith",
    "appointment_date": "2026-08-26"
  }
}
'

import requests

url = "https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls"

payload = {
    "toNumber": "+442012345678",
    "environment": "live",
    "countryCode": "GB",
    "variantId": "<string>",
    "encryption": "tls_srtp",
    "metadata": {
        "customer_name": "Paul Smith",
        "appointment_date": "2026-08-26"
    }
}
headers = {
    "X-API-KEY": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-API-KEY': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    toNumber: '+442012345678',
    environment: 'live',
    countryCode: 'GB',
    variantId: '<string>',
    encryption: 'tls_srtp',
    metadata: {customer_name: 'Paul Smith', appointment_date: '2026-08-26'}
  })
};

fetch('https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'toNumber' => '+442012345678',
    'environment' => 'live',
    'countryCode' => 'GB',
    'variantId' => '<string>',
    'encryption' => 'tls_srtp',
    'metadata' => [
        'customer_name' => 'Paul Smith',
        'appointment_date' => '2026-08-26'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-KEY: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls"

	payload := strings.NewReader("{\n  \"toNumber\": \"+442012345678\",\n  \"environment\": \"live\",\n  \"countryCode\": \"GB\",\n  \"variantId\": \"<string>\",\n  \"encryption\": \"tls_srtp\",\n  \"metadata\": {\n    \"customer_name\": \"Paul Smith\",\n    \"appointment_date\": \"2026-08-26\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls")
  .header("X-API-KEY", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"toNumber\": \"+442012345678\",\n  \"environment\": \"live\",\n  \"countryCode\": \"GB\",\n  \"variantId\": \"<string>\",\n  \"encryption\": \"tls_srtp\",\n  \"metadata\": {\n    \"customer_name\": \"Paul Smith\",\n    \"appointment_date\": \"2026-08-26\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.us.poly.ai/v1/agents/{agentId}/telephony/outbound-calls")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"toNumber\": \"+442012345678\",\n  \"environment\": \"live\",\n  \"countryCode\": \"GB\",\n  \"variantId\": \"<string>\",\n  \"encryption\": \"tls_srtp\",\n  \"metadata\": {\n    \"customer_name\": \"Paul Smith\",\n    \"appointment_date\": \"2026-08-26\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "callSid": "OUT-550e8400-e29b-41d4-a716-446655440000",
  "status": "QUEUED"
}

{
  "success": false,
  "error": "<string>",
  "error_id": "<string>",
  "error_code": "<string>",
  "error_message": "<string>",
  "data": "<unknown>"
}

{
  "success": false,
  "error": "<string>",
  "error_id": "<string>",
  "error_code": "<string>",
  "error_message": "<string>",
  "data": "<unknown>"
}

{
  "success": false,
  "error": "<string>",
  "error_id": "<string>",
  "error_code": "<string>",
  "error_message": "<string>",
  "data": "<unknown>"
}

{
  "success": false,
  "error": "<string>",
  "error_id": "<string>",
  "error_code": "<string>",
  "error_message": "<string>",
  "data": "<unknown>"
}

{
  "success": false,
  "error": "<string>",
  "error_id": "<string>",
  "error_code": "<string>",
  "error_message": "<string>",
  "data": "<unknown>"
}