When to configure each setting
| Setting | When to use | Impact |
|---|---|---|
| Agent | For the initial setup or when rebranding | Greeting line (first words spoken), personality (tone), and role. |
| Model | New agent setup, or optimizing for cost/latency/quality | LLM selection. Raven recommended, but other models are also available. |
| Behavior | Consistent terminology, compliance, edge-case handling | Add your global constraints – tone, language style, compliance guardrails, pronunciation overrides. |
Configuration sections
Agent
Greeting line, personality, and role.
Model
Raven (recommended), OpenAI, Amazon Bedrock, or your own endpoint.
Behavior
Language style, compliance, edge cases, and pronunciation overrides.