The About section allows you to configure your agent’s key characteristics to personalize its interactions. Here’s
a detailed breakdown of each setting:
The Greeting is the agent’s opening line. It sets the tone for the interaction and introduces your brand.
Customize it to reflect your brand’s voice and create a welcoming experience for users. You can also include function calls and
variant calls if needed.
Personality determines the tone and style of communication, such as friendly, professional, empathetic, or casual. Select the option that aligns
with your business and target audience, or define a custom personality to tailor the agent’s demeanor to your brand.
The Role specifies the agent’s function, like customer service representative, sales agent, or technical support specialist. This ensures the
agent delivers relevant, role-specific responses. You can further define role behavior through the Rules section.
