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Use the About page to define how your agent introduces itself and communicates. The greeting is the first thing a caller hears — if it sounds wrong, callers lose confidence before the conversation begins. about Configure your agent’s greeting, personality, and role in Build > Agent > About.

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Greeting

The agent’s opening line. You can include function calls and variant calls. The greeting goes directly to TTS without LLM processing (see conversation flow).

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Personality

Sets the tone and communication style (friendly, professional, empathetic, casual). Define a custom personality to match your brand.

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Roles

Specifies the agent’s function (customer service, sales, technical support). Define role behavior further in Rules.
Last modified on March 21, 2026