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Source Hub is in beta. Behavior may change as we extend supported integrations and scale performance.
Source Hub lets you connect and manage multiple external knowledge sources so your agent can reference accurate, up-to-date information when responding to customer queries. It is designed for teams whose knowledge is distributed across articles, documentation sites, support platforms, and internal materials that change over time.

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Why use multiple knowledge sources?

Your organisation may have knowledge living in:
  • product documentation websites
  • policy and compliance PDFs
  • help desk systems such as Zendesk or Gladly
  • CSV, JSON or internal reference files
  • departmental or seasonal knowledge held in separate systems
Source Hub allows you to bring these together, update them in-situ, and reuse them across agent projects without rewriting content.

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Supported source types

TypeExamples
Upload filesPDF, TXT, DOCX, CSV, JSON
URL scrapingDocumentation pages, help center articles
Zendesk (beta)Help center + API access
Gladly (beta)Knowledge source sync

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Add a new source

  1. Go to Build → Source Hub
  2. Select New source
  3. Choose one of:
    • Upload files
    • Add URL
    • Zendesk
    • Gladly
  4. Complete the required details and click Add
new-source Your agent will begin Syncing the content. Once ready, the source appears in the list.

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Keeping content fresh

After content changes in your external sources:
  • click Update to re-scrape files or URLs
  • or use the Sync icon on individual sources
If a URL requires login or credentials change, syncing may fail. Update access and retry.

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Group and manage sources

For large knowledge estates, you can group sources:
  • by product line
  • by internal team
  • by language or geography
  • by document type (legal, support, onboarding, etc.)
Sources can be sorted by newest, oldest, type, or name, and each offers actions:
  • Sync
  • Rename
  • Move to group
  • Remove